Built to the standards healthcare requires.
Your patients trust you with sensitive health information. Physiflow is built to protect it — with Australian-hosted data, controlled access, and security built around the way allied health clinics actually work.
HIPAA-aligned, ISO 27001-aligned
Australian Privacy Principles compliant
Hosted in Australia
Physiflow works with your existing practice management system rather than creating another disconnected patient record. Patient and appointment information flows into Physiflow as needed. Once you review and submit your documentation, it syncs back to your PMS. Physiflow is designed to retain only the patient information required to do its job — keeping unnecessary duplication of sensitive health information to a minimum.
Encrypted in transit and at rest
Patient information is encrypted while being transferred and while stored.
Each clinic is isolated
Your clinic’s data is fully isolated from every other clinic using Physiflow.
Full audit trail
Every access to patient data is logged, giving your clinic a complete, reviewable history.
Role-based access
Clinicians and support staff see only the information their role allows them to access.
Multi-factor authentication
Administrators can add another layer of account protection with multi-factor authentication.
We store as little as possible
Physiflow follows a data-minimisation approach, keeping only the information required to provide the service.
Hosted in Australia.
Personal and sensitive information stored by Physiflow is maintained in Australia, with backups and disaster-recovery systems also maintained in Australia. Physiflow’s information-handling practices are designed around the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including requirements for protecting personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
AI assists. Your clinician decides.
Physiflow uses AI to help with clinical and practice workflows — including transcription, clinical documentation, treatment planning, exercise prescription, outcome measures, reporting and administration. It does not replace professional clinical judgement. AI-generated clinical content must be reviewed and approved by the clinician before it becomes part of the clinical record or is shared with a patient or third party. The clinician stays in control. Always.
No audio stored.
During an AI scribe session, Physiflow uses the consultation to generate the transcript and clinical documentation your clinician reviews. The audio itself isn’t stored. You get the documentation without creating another permanent recording of the consultation.
Security goes beyond encryption.
Protecting health information requires more than putting data on an Australian server. Physiflow’s privacy and security practices protect sensitive information throughout the platform.
✓ Encryption
✓ Access controls
✓ Multi-factor authentication
✓ Network security monitoring
✓ Incident response procedures
✓ Vendor oversight
✓ Staff training
✓ Data minimisation
✓ Australian backups and disaster recovery
You stay in control of your data.
It’s your clinic’s data. Physiflow gives practices control over who can access their information, while maintaining processes for access, correction, export and removal in accordance with its Privacy Policy and applicable legal requirements. When personal information is no longer required, Physiflow takes reasonable steps to destroy or de-identify it unless it must be retained by law.
A plan for when things go wrong, too.
Security isn’t only about preventing incidents. It’s about being prepared to respond to them. Physiflow maintains a written data-breach response plan aligned with the Australian Privacy Act. Where an eligible data breach occurs, Physiflow has processes to contain and investigate the incident, mitigate potential harm and meet applicable notification requirements.
Built for allied health from the beginning.
Physiflow wasn’t retrofitted from generic business software. The platform is built specifically to support clinical and practice workflows across allied health — where privacy, patient consent, professional oversight and secure clinical records aren’t optional features.
Australian hosted
Data and backups maintained in Australia.
Privacy first
Designed around the Australian Privacy Act and APPs.
Minimal retention
Your PMS remains the source of truth.
Controlled access
Role-based permissions, MFA and audit logging.
Human oversight
Clinical decisions remain with the practitioner.
Secure by design
Encryption, monitoring and incident-response safeguards built into the platform.
